Infrastructure Consultant.

We are looking for a new Infrastructure Consultant to help grow our Managed Services team..


Health Insurance

paid monthly


Free Haircut

per month


Days Holiday

per year


Gym Membership

paid monthly


SystemLabs are looking for an Infrastructure Consultant who will be an integral part of a dynamic team, responsible for scoping, discovering and delivering our tailored solutions and services to our new and existing clients. This role is split between back-office technical work and customer-facing consultancy.

About the role

We require a confident, well-rounded and versatile engineer with a passion for technology who is independently driven to manage, maintain and evolve the 1st and 2nd line responsibilities within the organisation. We highly encourage self-motivation and confidence within our team members and take all suggestions on board. We value skills, experience and attitude over certifications.

SystemLabs has a unique offering on the Island as we can deliver bespoke services and solutions to our clients, scaling in accordance with the size and requirements of each organisation. Every day will present different requirements, providing a variety of tasks and opportunities to learn something new.

This is a great opportunity to be a vital part of a fast-paced and growing organisation with the ability to progress and evolve in the world of technology.

Responsibilities will Include

  • Service Desk Management
  • Resolving incoming client and personnel IT queries remotely via email, phone, or at the office.
  • Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Responsible for 1st & 2nd line troubleshooting and triaging.
  • Contribution to service and process and tool improvement.
  • On-site placements where needed.
  • Software and operating system deployment and provisioning
  • Tenant administration


  • Previous Service Desk experience required
  • Exceptional analytical and problem-solving skills
  • Good client relationship management
  • Good understanding of Microsoft Windows Server and Active Directory
  • Good understanding of Microsoft Azure-based infrastructure services such as Azure AD and O365
  • Good understanding of networks and firewalls
  • Good understanding of cyber-security

About _SystemLabs

This role is within a rapidly growing local IT company providing support and services to businesses across the Channel Islands and the UK. GLOBAL Offices are based in St Helier.

How to Apply: Email us