Bellpumps.

Industry: Plumbing

We ensured Bellpumps recovered quickly from a phishing attack.

Implemented Services

Cyber Security.

Introduction.

After experiencing a security breach via email hacking, Bellpumps came to us looking for urgent help to prevent any further damage and help repair their IT system.

Using our extensive knowledge of cyber security threats and how to resolve them we worked with them to help resolve the issue.

The Challenge.

After experiencing a security breach that saw their emails hacked, Bellpumps needed urgent help in identifying and isolating the root cause of a spoof email that was being sent out from their email address. Being hacked not only compromised their network, but threatened to infect the computers of customers who opened the email too, and so they needed a solution.

"I was very impressed with the timeliness and efficiency of the operation. We were back up and running the next day"

Alan Le Quesne – Bellpumps

The Solution.

As a first port of call, we installed SystemLabs’ endpoint security solution, which scanned Bellpumps’ IT system at a granular level. The scan identified the source of the breach and isolated it in a sandbox environment. Using this approach meant were able to open and analyse the suspected malware while simultaneously preventing it from damaging Bellpumps’ system further. With the threat identified and isolated we were able to reverse the damage to the network and restore the system to its previous state before the malware took hold.

To ensure no more spoof emails could be sent out we installed SystemLabs’ email security solution and used it to set up outbound filtering in the SPF record. This meant that we had to create a list of IP addresses which were approved to send messages using a Bellpumps email address.

"Since we’ve had this system installed we’ve not had any issues at all. It just runs in the background and requires pretty much no input from us.

Alan Le Quesne – Bellpumps

Benefits.

In addition to resolving Bellpumps’ issue, we also helped futureproof their system by configuring an email security solution to scan all links contained within emails to ensure they are from the approved source list. Similarly to the email security, any links that were not approved or deemed dangerous were isolated and highlighted to the user as potentially harmful.

We also added a layer of security for the Bellpumps’ employees by installing CEO Fraud protection measures. This measure protected the staff against fraudulent requests which are cleverly designed to appear to be sent from a senior employee or manager at the company and often result in a loss of funds or fake invoices being paid.

All of these solutions protected Bellpumps’ network in a broader way by protecting against viruses and spyware as well as email attacks.

"Whenever we have had any queries at all SystemLabs have always got back to us very quickly - they’ve been very helpful all the way through.”

Alan Le Quesne – Bellpumps

Results.

“I was very impressed with the timeliness and efficiency of the operation. We were back up and running the next day. Since we’ve had this system installed we’ve not had any issues at all. It just runs in the background and requires pretty much no input from us. Whenever we have had any queries at all SystemLabs have always got back to us very quickly - they’ve been very helpful all the way through.” Alan Le Quesne – Bellpumps

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