Customer Support Engineer.

Join our team as a Customer Support Engineer.

We’re looking for a motivated Customer Support Engineer to join our IT Support team.

Job Summary

We’re looking for a motivated Customer Support Engineer to join our Managed Service Provider (MSP) team. This is a growth-focused position ideal for someone with a good technical foundation who wants to build deeper expertise in Microsoft 365, Azure, and modern endpoint management. You’ll be on the front line of client support, resolving issues, assisting with projects, and learning from experienced engineers as you develop your career in IT.

 

Key Responsibilities

Client Support & Service Delivery

  • Act as the first point of contact for client support requests via phone, email, and ticketing systems.
  • Diagnose and resolve common IT issues quickly and efficiently.
  • Provide friendly, professional customer service, ensuring clients are kept informed and supported.
  • Escalate complex issues to senior engineers when required, maintaining ownership until resolution.

 

Microsoft 365 & Azure Support

  • Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Assist with Azure Active Directory / Entra ID configuration and troubleshooting.
  • Help deploy and support Microsoft Intune for device and policy management.
  • Support Microsoft-based projects, such as 365 migrations and new user onboarding.

     

Endpoint & Device Management

  • Configure, maintain, and troubleshoot Windows 10/11 and mobile devices.
  • Manage updates, antivirus, and security policies through Microsoft Defender and Intune.
  • Support client hardware, including laptops, desktops, printers, and networking devices.

     

Ticketing & Communication

  • Accurately log and document tickets in the service desk system.
  • Communicate clearly and regularly with clients about issue progress and resolution.
  • Follow standard operating procedures and contribute to internal knowledge base articles.
  • Good knowledge of ITIL processes.

 

Continuous Improvement & Learning

  • Engage in ongoing technical training, with funded Microsoft certifications.
  • Collaborate with senior engineers and participate in mentorship programs.
  • Contribute ideas for improving processes, efficiency, and client experience.

 

Required Qualifications

  • 1–2 years’ experience in IT support (helpdesk, service desk, or similar).
  • Strong understanding of Microsoft 365 and Windows operating systems.
  • Basic knowledge of computer and network concepts (DNS, Email, Security, Applications, File systems, Antivirus etc).
  • Excellent problem-solving and troubleshooting abilities.
  • Clear and confident communication skills with a customer-first attitude.
  • Eagerness to learn and grow within a fast-paced MSP environment.

 

Preferred Qualifications

  • Exposure to Microsoft Azure / Entra ID and Intune.
  • Familiarity with PowerShell scripting.
  • Experience in an MSP or multi-client IT environment.
  • Certifications such as CompTIA A+, MS-900, AZ-900, or equivalent.

 

People Skills

  • Strong interpersonal and teamwork abilities.
  • A positive, proactive approach to challenges.
  • Clear communication — able to explain technical concepts to non-technical users.
  • Attention to detail and a passion for delivering great service.

 

Why Join Us?

  • Work with cutting-edge Microsoft technologies in a collaborative environment.
  • Structured training and funded Microsoft certification programs.
  • Opportunities to progress into cloud, infrastructure, or cybersecurity roles.
  • Supportive team culture focused on personal and professional development.
  • Competitive salary, benefits, and flexible working arrangements.

 

Package

We offer the following package to our team:

  • Private healthcare coverage
  • Gym membership
  • Monthly complimentary haircut

 

Application Process

Ready to join a forward-thinking MSP and grow your career in Microsoft technology?
Send your CV and a brief cover letter outlining your experience and enthusiasm to steve@systemlabs.io — we’d love to hear from you!