Senior Infrastructure Consultant.
We seek a highly skilled and versatile Senior Infrastructure Consultant..
We seek a highly skilled and versatile Senior Infrastructure Consultant to join our growing managed services division. In this role, you will be crucial in leveraging technology to enhance our clients' environments. We prioritise expertise, experience, and a proactive attitude over certifications.
The position entails a combination of behind-the-scenes technical work and direct customer-facing consultancy. SystemLabs offers a unique variety of software development and infrastructure support, catering to public-facing web applications and traditional corporate networks.
As a Senior Infrastructure Consultant, you will tackle diverse daily challenges, from troubleshooting production mail flow issues to designing new Azure environments. You will also triage tickets, conduct IT audits, and assist clients with IT strategy and implementation.
Responsibilities
1. Technical Pre-Sales Assistance:
a. Participate in client meetings and contribute to project scoping.
b. Conduct comprehensive IT audits to identify client needs and requirements.
2. Project Technical Implementation:
a. Take charge of implementing technical aspects of projects to ensure successful delivery.
3. Ticket Management and Customer Satisfaction:
a. Oversee tickets and prioritise them effectively, ensuring high levels of customer satisfaction.
4. 3rd-Line troubleshooting:
a. Provide expert troubleshooting and technical support as a subject matter expert.
5. Service and Process Improvement:
a. Contribute to enhancing our services, processes, and tools through proactive suggestions and feedback.
6. Mentoring and Technical Management:
a. Provide guidance and mentorship to junior staff members, fostering their professional growth.
Skills
To excel in this role, you should possess the following skills and qualities:
1. Calm, Fun, and Sociable Nature:
a. Ability to maintain composure under pressure and engage effectively with colleagues and clients.
2. Knowledge Sharing and Proactive Approach:
a. Willingness to share knowledge and collaborate with team members, actively seeking solutions.
3. Self-Motivation and Teamwork:
a. Self-driven and capable of independently managing tasks while thriving in a collaborative team environment.
4. Solid Microsoft Windows Server and Active Directory Knowledge:
a. Comprehensive understanding of Microsoft Windows Server and Active Directory systems.
5. Proficiency in Microsoft Azure-based Corporate Infrastructure Services:
a. Thorough knowledge of Microsoft Azure services, including Intune, Azure AD, and O365.
6. Strong Network and Firewall Understanding:
a. Sound understanding of networking concepts and experience with firewalls.
7. Cybersecurity Knowledge:
a. Good grasp of cybersecurity principles and best practices.
8. Familiarity with Core IT Services:
a. Proficiency in core IT services such as Mail, DNS, HTTP, and TCP/IP.
9. Operational Awareness:
a. Ability to monitor and manage operational aspects of infrastructure environments effectively.
10. Linux Knowledge (Desirable):
a. Additional experience or familiarity with Linux operating systems is a plus.
Package
We offer the following package to our team:
• Private healthcare coverage
• Gym membership
• Monthly complimentary haircut
Join our dynamic team as a Senior Infrastructure Consultant and significantly impact our clients'
success by leveraging your expertise and passion for technology. Please email your CV to careers@systemlabs.io.